Terms of Service

LAST UPDATED:  March 11, 2022 (summary of changes)

Welcome! Please read these Terms of Service (the “Agreement”) carefully, as they contain the legal terms and conditions that govern your use of and access to the site https://app.chorusconnection.com (“Chorus Connection” or the “Site”) and constitute a legally-binding agreement between you and Chorus Connection Inc. (“we”, “us”, or “our”).

If you have any questions about this Agreement, please send us a note at support@chorusconnection.com.

1. Acceptance of This Agreement

By clicking that you accept this Agreement, you acknowledge that you have read, understood, and agree to this Agreement and the accompanying Privacy Policy and Cookie and Tracking Technology Policy (collectively, the “Legal Documents”). If you are entering into this Agreement on behalf of a chorus or other legal entity (the “Chorus”), you hereby represent and warrant that you have authority to bind the Chorus and its affiliates to the terms and conditions of this Agreement, in which case the terms “you” and “your” shall refer to the Chorus. If you do not have such authority from the Chorus, then you can only accept this Agreement on your own behalf.  If you do not agree with the terms and conditions of this Agreement, you should not accept this Agreement and you should not use Chorus Connection or any related service. This Agreement is effective as of the date you accept this Agreement.

2. Chorus Fees and Obligations

2.1    Chorus Fees

To use Chorus Connection, we charge the Chorus a one-time setup fee (“Setup Fee”) and a recurring monthly or annual fee (“Subscription Fee”) under a variety of subscription plans (collectively “Subscription Plans” and individually a “Subscription Plan”). Subscription Plans, Setup Fees, and Subscription Fees are set forth and defined on the Pricing Page (if your organization needs more than 300 Users, please contact us at support@chorusconnection.com for pricing details). All Setup Fees and Subscription Fees are quoted in United States currency. Payment obligations are non-cancellable, and Setup Fees and Subscription Fees are non-refundable. We reserve the right to modify the Subscription Plans, Setup Fees, or Subscription Fees at our sole discretion on thirty (30) days’ notice.

You may choose to upgrade, downgrade, or cancel your Subscription Plan at any time by emailing support@chorusconnection.com. If you choose to upgrade your Subscription Plan, you will be charged the difference in Subscription Fee prorated for the remainder of your billing cycle. If such an upgrade occurs within three (3) months of the start of your subscription and the new Subscription Plan has a higher Setup Fee, you will also be charged the difference in Setup Fees. If you downgrade your Subscription, your new Subscription Fee will take effect at the beginning of your next billing cycle. There is no partial refund if you downgrade or cancel mid-cycle.

Note: The fees outlined in this section are charged to the Chorus, not the individual users associated with the Chorus (“Users”).

 

2.2    Free Trial

We may make Chorus Connection available to you on a trial basis (a “Free Trial”). If you register for a Free Trial, we will make the Site available to you free of charge until the earlier of: (a) the end of the free trial period, if applicable; or (b) the start date of any Subscription Plans ordered by you on the Site. Additional trial terms and conditions may appear on the trial registration portion of the Site. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding. Unless you purchase a Subscription Plan, we reserve the right to permanently delete any data associated with your Free Trial account at our sole discretion.

2.3    Invoicing and Payment

When ordering a Subscription Plan, you will be required to provide us with valid and updated credit card information or with a mutually agreed upon alternative method of payment. If you provide credit card information to us, you authorize us to charge any applicable Setup Fees and/or Subscription Fees to such credit card. Charges for Subscription Fees shall be made in advance, either annually or monthly, as specified in your account settings. You are responsible for providing complete and accurate billing and contact information to us and for notifying us of any changes to such information.

2.4    Overdue Charges

Any payment not received by us by the due date will accrue interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower.

2.5    Suspension of Service

If any amount owed by the Chorus under this or any other agreement related to Chorus Connection’s services is thirty (30) or more days overdue, we may, without limiting our other rights and remedies, suspend the Chorus’s access to the Site until such amounts are paid in full.  We will give the Chorus at least ten (10) days prior notice before suspending the Chorus’s access to Chorus Connection.

 

2.6    Payment Disputes

We will not exercise our rights under Section 2.4 or Section 2.5 if you are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

2.7    Future Functionality

You agree that your payment of Setup Fees and/or Subscription Fees is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by us regarding future functionality or features.

 

2.8    Referral or Promotional Programs

You will be eligible to participate in any referral program, promotional program, or any other marketing program instituted by us. Your participation in any such program is subject to that program’s terms and conditions.

 

2.9    Service Maintenance

From time to time and at our sole discretion, we may conduct reasonable maintenance of Chorus Connection in order to ensure quality and performance. We do not warrant that such maintenance will meet your expectations or requirements and you agree that we are entitled to perform such maintenance.

 

2.10    Termination

Either party may terminate this Agreement for Cause upon thirty (30) days written notice. "Cause" shall be defined as a material violation of any term of this Agreement which has not been cured by the violating party within fifteen (15) days of notice from the non-violating party.

 

2.11    Effect of Termination

If the Agreement is terminated by you with Cause or by us without Cause, we shall refund a pro rata portion of any fees already paid by you for the current term of your Subscription Plan. If the Agreement is terminated by you without Cause or by us with Cause, we shall not refund any portion of the fees paid during the term of the Agreement. In no event will termination by you without Cause or by us with Cause relieve you of your obligation to pay all fees owed by you and payable to us under this Agreement.

Upon termination of this Agreement, we reserve the right to either delete any data associated with your account or to maintain and use that data in accordance with our Privacy Policy.

2.12    Data Export

Within fifteen (15) days of the termination of your Subscription Plan, you may request an export of the Chorus’s data by emailing support@chorusconnection.com. Any such requests should include your name, the Chorus's name, your telephone number, your email address, and a summary of the data you would like exported. Exports will only be made available to Users with top-level administrative access to the Site.

 

2.13    Chorus Responsibility for Group and User Content

Chorus Connection permits Users to create account profiles and manage Chorus-related activity. The Site also contains interactive features and areas that allow Users to post, transmit, or store text or other materials (collectively, "User Content").

The Chorus is responsible for all Users’ compliance with this Agreement and for all User Content, including User Content that infringes, misappropriates, or otherwise violates any copyright, trademark, or other intellectual property rights, rights of privacy, rights of publicity, or any other right of any entity or person; or that is unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law or Chorus Connection rule or policy. We reserve the right to remove any and all User Content from the Site that violates or is suspected to violate this Agreement and to terminate any User’s account for such violations.

2.14 Chorus Responsibility for Child Accounts

Chorus Connection is not intended for and may not be used by children under the age of 16 in the European Economic Area or children under the age of 13 in other jurisdictions (“Young Children”). If your Chorus has Young Children, you can use our children’s choir features to set up accounts for parents or guardians who can then access information within Chorus Connection on behalf of those children.

The Chorus is responsible for ensuring that Young Children are not given access to the Chorus’s account and do not purchase any tickets through the Site. If we discover that your Chorus has unknowingly given access to Young Children, we will terminate the accounts of all such underage Users, and alert you of any such actions taken. Similarly, if we discover the Chorus has unknowingly collected personal information from a Young Child via a ticket purchase, we may take steps to protect the privacy of said Young Child, and will alert you of any such actions taken. If the above scenarios happen repeatedly, or if we discover your Chorus has knowingly given access to Young Children or has been deliberately attempting to sell tickets to Young Children, we reserve the right to terminate any User’s account or the Chorus’s account for such violations.

For any questions about complying with Chorus Connection’s age restrictions, please contact us at support@chorusconnection.com.

2.15    License to Chorus Connection to use Chorus Name and Logo

You grant us a non-exclusive, worldwide, royalty-free, and transferable license to use the Chorus’s name and logo (to the extent applicable) in our marketing and advertising, including use of such name or logo on a list of valued customers and in press releases maintained on our website.

You may opt out of this provision at any time by filling out this form. If you opt out, we will not use the Chorus's name or logo in our marketing or advertising unless we receive express written permission from your Chorus allowing us to do so. Also, we will make a good faith effort to remove the Chorus’s name and logo from existing marketing and advertising uses where possible. Opting out of this provision will not affect your use of Chorus Connection in any way.

2.16    Turnover

If your Chorus experiences leadership or staff turnover and the primary administrator(s) of your account are either inaccessible or no longer legal representatives of your organization, please contact us at support@chorusconnection.com if you need special assistance transferring control of your Chorus’s account. In your email, please include the following:

  • Your name, address, telephone number, and email address;

  • Your position within the organization (e.g. officer/member of the board of directors);

  • A short explanation of the action you’d like us to take;

  • Proof of the legitimacy of your request (e.g. a copy of an action from your board of directors).

The security of your Chorus’s account is a top priority for us. We will investigate and validate all such requests before making any changes.

3. Rights and Obligations Specific to Users

3.1    User Account

When you set up your user account, you must provide us with an email address and a password. By setting up your account, you affirm that you are either: (i) at least 18 years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement; or (ii) under 18 years of age but are NOT a Young Child (as defined in Section 2.14), and have obtained appropriate consent from your parents or guardians to create an account and use the Site. In addition, you affirm that you have not been previously suspended or removed from the Site. You also warrant that: (i) the information you provide to us is accurate and complete; (ii) you will keep your password secure; and (iii) you will notify us of any suspected breach of security or unauthorized use of your account. You cannot transfer your Chorus Connection account.

 

3.2    Our Right to Terminate User Accounts

We may terminate your account or otherwise prevent you from using the Site at our sole discretion, with or without cause, at any time and without notice, and without any liability to you for doing so. If we terminate your account, you must immediately stop using the Site and you agree not to attempt to regain access to the Site without our express permission. Such termination will result in the suspension of access to your account and suspension or deletion of the account itself. We reserve the right to block access to the Site to anyone for any reason at any time. If we terminate your account, the provisions of this Agreement shall remain in effect.

 

3.3    User’s Right to Terminate Account

If you wish to terminate your account with Chorus Connection, please contact a Chorus administrator and ask that you be removed from the Chorus’s membership roster in Chorus Connection. If you have any problems contacting one of your administrators, please feel free to email us at support@chorusconnection.com. If you terminate your account, the provisions of this Agreement shall remain in effect.

 

3.4    User Content

If you are a User, you retain all ownership rights in your User Content. However, by submitting User Content to Chorus Connection, you hereby agree to grant us a non-exclusive, worldwide, royalty-free, perpetual, and transferable license to use, reproduce, modify, adapt, publish, create derivative works from, distribute, perform, stream, and display such User Content, with the following conditions: (i) any such use must be related to us providing you with the services available through Chorus Connection; (ii) we will not use your User Content in our marketing or advertising without your explicit permission; and (iii) any such use is subject to the restrictions in our Privacy Policy. The above license gives us the ability to offer various features within Chorus Connection including, but not limited to, the following:

  • Automatically backing up your User Content;

  • Showing pictures and other information in the Member Directory;

  • Allowing Users to stream audio tracks (e.g. rehearsal tracks) uploaded by your artistic director;

  • Alerting other Users when you post on the Bulletin Board.

Chorus Connection acts as a passive conduit for, and does not control, or attempt to control, any User Content. By using the Site, you affirm and acknowledge that we shall not have responsibility for any User Content that may be accessed on or through Chorus Connection. You also represent and warrant that you own or have the necessary rights, licenses, consents, and permissions to grant us the rights granted in this section.

4. TICKETING SERVICE

Chorus Connection includes features that allow the Chorus to sell tickets to the public for concerts, fundraisers, and other events (“Events”).

4.1    Authorized Seller

When you use the Site to create a ticketed Event, you assert that you are authorized to sell tickets for the Event and that all listed tickets for the Event (“Event Tickets”) are valid and available. You are responsible for providing full and accurate information about the Event, including details such as date(s), time(s), location(s), any attendance restrictions (e.g. if attendees must be above a certain age), and relevant information about the Event Tickets (e.g. notes about obstructed views and wheelchair seating).

Furthermore, you are responsible for ensuring that, prior to the start of ticket sales, the Chorus has obtained all applicable licenses, permits, and authorizations with respect to the Event, including property operation permits and fire marshal permits. You are also responsible for ensuring that the number of attendees is within the legal fire regulations and venue capacity limitations as set forth by the venue or relevant city, municipality, county, district, state, and/or federal regulations. If any Event Tickets become unavailable (e.g. you’ve sold them elsewhere, are offering them as comp tickets, or for some other reason), it is your responsibility to update the Site appropriately to avoid double selling tickets or overselling your Event.

4.2    Misleading or Fraudulent Listings

If we determine that the information you’ve provided for an Event is vague, confusing, misleading, or fraudulent, we reserve the right to cancel all Events you have listed on the Site and to refund all associated ticket orders (“Ticket Orders”). We will assist law enforcement in prosecuting any fraudulent use of the Site, and will legally seek any and all compensation for damages due to fraudulent representation.

4.3 Event Promotion and Advertising

It is the Chorus’s sole responsibility to promote and/or advertise your Events. This Agreement does not obligate us to participate in any such marketing efforts for any Events created through the Site.

4.4 Box Office Contact Information

When you set up an Event, you will be required to supply a box office email address, and can optionally include a phone number. Please use contact details for whomever you want to designate as your primary point of contact for Event- and Event Ticket-related questions. This contact information will be displayed on the web page where people can purchase tickets to the Event, as well as in email receipts.

4.5 Contract with Ticket Purchasers

When a purchaser (“Ticket Purchaser”) buys an Event Ticket, you are contractually bound to fulfill and honor the purchase. We do not in any way become a contractual partner to, or other participant in, the purchase contract between you and the Ticket Purchaser, except with regards to email delivery, as noted in Section 4.6. We do, however, require that Ticket Purchasers agree to our Ticket Purchaser Terms of Service, which clarifies the nature and limitations of our legal relationship with said Ticket Purchasers.

4.6 Delivery Methods

There are two available ticket delivery methods: i) Will Call, and ii) Email. You can choose which options you want to make available for each Event, and Ticket Purchasers will be able to choose which of your selected options they prefer for delivery of their tickets. If a Ticket Purchaser chooses Email delivery, we will automatically include a printable ticket when we send the Ticket Purchaser an email receipt after purchase.

4.7 Ticket Prices

Ticket prices are solely determined by you. When setting your prices, you are exclusively responsible for complying with all applicable laws, statutes, and regulations, as well as any relevant city, municipal, county, district, state, or federal taxes.

4.8 Fees

Ticket Orders processed through the Site are subject to two types of fees (“Ticket Order Fees”). There is a fee of 2.5% + $1 associated with every individual ticket. Ticket Orders are also subject to our standard credit card processing fee (see Section 5.1.2), which is calculated based on the total amount charged to the credit card.

When creating an Event, you’ll be able to see the Ticket Order Fees associated with your tickets and can choose whether to absorb them or pass them on to Ticket Purchasers. If you choose to pass them on to Ticket Purchasers, the total Ticket Order Fees will be clearly marked during the checkout process.

We may, at our sole discretion, change the above fees or fee structure at any time.

4.9 Rescheduled and Cancelled Events

If you need to cancel or reschedule an Event, let us know immediately so we can work together to appropriately handle any refunds you wish to process (see Section 5.1.3 for more information) or any other concerns as they relate to the Site and the data you’ve collected from Ticket Purchasers through the Site.

4.10 Data Security

You will have access to personal information we collect from Ticket Purchasers. You agree to protect such personal information, and further agree not to use the data in any way that violates local, state, federal, or other data privacy laws or statutes that apply to the Chorus. If you sell tickets to citizens protected by the General Data Protection Regulation (GDPR), you agree to respect and abide by the GDPR transparency, consent, accuracy, data deletion, and other requirements.

4.11 No Guarantee

We do not guarantee that your tickets will sell, and we will not, for any reason, provide compensation for tickets that do not sell, even if it is due to Site unavailability from an outage or maintenance.

5. THIRD-PARTY SERVICES AND CONTENT

We utilize and/or connect Users to various third-party services and websites (“Third-Party Services”), such as Facebook, Twitter, LinkedIn, and Instagram for social media services, Stripe for payment processing, and Mailgun for email services. We have no control over the content and policies of these Third-Party Services, and in no event shall we be held responsible or liable for the accuracy, reliability, or currentness of any third party’s content or policies. If you use a Third-Party Service through Chorus Connection, you are solely responsible for complying with the terms and policies of these third parties.

In no event shall a description or reference to a third party’s product or service (including, but not limited to, providing a description or reference via hyperlink) be construed as an endorsement of such third-party product or service by us.

We may, at our sole discretion, add to, modify, or cancel the availability of any Third-Party Service in connection with the Site.

5.1 Payment Processing Services

Chorus Connection allows the Chorus to collect money online from Users and Ticket Purchasers. Every Monday, User Payments and Ticket Orders are bundled and the aggregate amount (minus associated fees) is transferred to the Chorus’s designated bank account (“Bank Account”). This collection and distribution of funds are, collectively, our “Payment Processing Services.” Transfers typically consist of payments from the prior Saturday through Friday (as determined by UTC time), though bank holidays may impact that date range. The history of all transfers to your Bank Account and the current sum of all not-yet-transferred funds (your “Chorus Connection Account Balance”) can be viewed from within your account.

5.1.1 Third-Party Payment Service

We use a third-party credit card processor (“Third-Party Payment Service”), Stripe, and use of our Payment Processing Services is subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”).

If you choose to use our Payment Processing Services, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Chorus Connection enabling Payment Processing Services through Stripe, you agree to provide us accurate and complete information about you and the Chorus, and you authorize us to share with Stripe that information and transaction information related to your use of our Payment Processing Services.

5.1.2 Credit Card Fees

All User Payments and Ticket Orders are subject to a processing fee of 2.9% plus $0.30 per transaction (the “Processing Fee”).

5.1.3 Refunds

All User Payments and Ticket Orders are final, but you can optionally choose to accept refund requests at your discretion. You are fully responsible for all refunded funds. If your Chorus Connection Account Balance doesn’t have enough funds to cover a refund (e.g. if you haven’t collected enough money from User Payments or Ticket Orders that week to cover the refund), we may, at our discretion, allow you to have a temporary negative balance on your account in order to process refunds. However, you must ensure that your Bank Account has a balance that can cover your negative Chorus Connection Account Balance, as we will automatically attempt to debit your Bank Account for your negative Chorus Connection Account Balance within 1-2 business days. If that debit attempt fails due to an insufficient Bank Account balance, we may consider that a violation of these Terms of Service. Additionally, if the debit attempt fails for any reason, we may employ other means of collecting any outstanding negative balance, including but not limited to charging a credit card we have on file for your account. Some methods of collecting an outstanding negative balance may involve additional fees, and we reserve the right to pass those fees onto the Chorus. Email us at support@chorusconnection.com if you have any questions or need assistance.

5.1.4 Chargebacks

Credit card holders may occasionally initiate disputes (“Chargebacks”) with their card issuers regarding a User Payment or Ticket Order collected by the Chorus. When a Chargeback is initiated, the Chorus is immediately responsible to us for the full amount of the payment, plus any associated fees issued by our Third-Party Payment Service (currently $15 per disputed transaction). If possible, we will deduct the relevant amount from an upcoming payout to the Chorus’s bank account. However, if that is not possible (e.g. if you haven’t collected enough money from User Payments or Ticket Orders that week to cover the Chargeback), we may employ other means of collecting any outstanding negative balance. These options include, but are not limited to, directly debiting your bank account, charging your credit card, or other methods. If any such method involves additional fees for us, we reserve the right to pass those fees onto the Chorus.

In many cases, card issuers offer an opportunity to respond to a Chargeback and provide evidence that the charge is legitimate. If such an opportunity is available, we will share with the Chorus the relevant information we’ve been provided about the Chargeback, and submit any evidence you collect on behalf of the Chorus, however, collecting evidence is entirely your responsibility. Submitting evidence does not guarantee that the card issuer will reverse the Chargeback, but if they do, we will return any funds we have already collected from the Chorus related to the Chargeback.

5.1.5 Updates to Payment Processing Services

At any time and in our sole discretion, we may change or modify: (a) the Third-Party Payment Service; (b) the Processing Fee; (c) the process for transferring User Payments and Ticket Orders to the Chorus; (d) the process for handling refunds; or (e) the process for handling Chargebacks. If we change the Processing Fee or the process for transferring User Payments and Ticket Orders to the Chorus, we will provide you with prior written notice.

5.2 Email Services

Chorus Connection uses a third-party email service (“Third-Party Email Service”), Mailgun, to deliver emails and provide other email-related services (collectively, “Email Services”).

We reserve the right to change or modify, at any time and in our sole discretion, the Third-Party Email Service.

5.2.1 Email Delivery and Spam

Our ability to provide Email Services depends on the spam-related reputation (“Reputation”) of the servers used by our Third-Party Email Service. To protect our Reputation and continue to provide reliable Email Services to the Chorus, we reserve the right to suspend Email Services to any User at our sole discretion (e.g. if a User repeatedly marks emails sent from or through Chorus Connection as spam).

6. PROPRIETARY RIGHTS

The design, layout, and source code of the Site are owned by us and are protected by copyright, trademark, or other laws. You acknowledge and agree that nothing in this Agreement provides you with any rights or ownership in our copyrights or trademark rights (“IP Rights”). The IP Rights are our exclusive property and this Agreement does not transfer any IP Rights to you or vest any IP Rights in you.

7. NON-EXCLUSIVE LICENSE

Subject to the terms and conditions of this Agreement, we grant you a limited, revocable, non-exclusive, non-assignable, non-transferable, non-sublicensable license to use the Site during the period for which we provide you access. Without limiting the foregoing, you agree not to (and agree not to allow any third party to):

  • Sublicense, distribute, or use the Site outside the scope of the license granted in this Agreement;

  • Copy, modify, adapt, translate, prepare derivative works from, reverse engineer, disassemble, or decompile the Site or otherwise attempt to discover any source code or trade secrets related to the Site;

  • Rent, lease, sell, assign, or otherwise transfer rights in or to the Site;

  • Use, post, transmit, or introduce any device, software, or routine which interferes or attempts to interfere with the operation of the Site;

  • Use the trademarks, trade names, service marks, logos, domain names, and other distinctive brand features or exploit any copyright or other proprietary rights associated with the Site, including screenshots and transcripts, in any way, unless we provide our express written consent;

  • Register, attempt to register, or assist anyone else to register any trademark, trade name, service marks, logos, domain names, and other distinctive brand features, copyright or other proprietary rights associated with us or the Site; and

  • Remove, obscure, or alter any notice of copyright, trademark, or other proprietary rights appearing in or on any item included with the Site.

Any use of the Site other than as specifically authorized in this Agreement, without our prior written permission, is strictly prohibited and will terminate the license to use Chorus Connection granted in this Agreement.

8. PROHIBITED ACTIVITIES

As a condition of your use of the Site, you agree to comply with all United States and foreign laws. In addition to the other restrictions outlined in this Agreement, you agree:

  • Not to take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large burden or load on Chorus Connection’s infrastructure;

  • Not to interfere or attempt to interfere with the proper working of Chorus Connection or any activities conducted using the Site;

  • Not to introduce any malicious software, viruses, worms, Trojan horses, or other harmful code onto the Site that are designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment, or to damage or obtain unauthorized access to any system, data, password, or other information of ours;

  • Not to impersonate any person or entity, including any of our employees or representatives;

  • Not to engage in any harassing, intimidating, or predatory behavior, or stalk any other user of Chorus Connection;

  • Not to circumvent any security-related features of the Site, including those designed to limit copying or reproduction;

  • Not to bypass any measures we may use to prevent or restrict access to Chorus Connection (or other accounts, computer systems, or networks connected to the Site);

  • Not to use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site;

  • Not to directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of Chorus Connection, except to the limited extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of Chorus Connection; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder;

  • Not to violate any applicable local, state, national, or international laws or regulations;

  • Not to upload any content that violates the rights of any third parties, including, but not limited to, copyright, trademark, statutory, and other proprietary rights; and

  • Not to use the Site for any illegal or unauthorized purpose or engage in, encourage, or promote any activity that violates this Agreement.

9. COPYRIGHT INFRINGEMENT AND OTHER INTELLECTUAL PROPERTY COMPLAINTS

9.1 Filing a Complaint

If a User has uploaded any User Content to Chorus Connection that infringes your intellectual property rights, or if you have complaints about specific User Content such as fake profiles, you should send us a request to take down the content at support@chorusconnection.com. Any such complaints or requests should include:

  • Your name, address, telephone number, and email address;

  • Your physical or electronic signature;

  • Any additional information listed in the corresponding section below.

 

9.1.1    Copyright Infringement

If you send us a request to take down content that infringes upon your copyright, your request should include:

  • A description of the content that you believe infringes upon your copyright;

  • The name of the copyrighted work that you believe is being infringed;

  • The website URL that contains or is associated with the infringing content;

  • A short explanation of how the content infringes your rights;

  • A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or under the law; and

  • A statement under penalty of perjury that the information included in the notification is accurate and that you are authorized to act on behalf of the owner of the copyright.

Please note that we have designated the following agent for such copyright complaints or requests under the Digital Millennium Copyright Act (“DMCA”): Brian Griffin. Copyright complaints and requests can be sent directly to this agent at support@chorusconnection.com. To learn more about the policies and requirements of the DMCA, please visit http://www.copyright.gov/legislation/dmca.pdf.

 

9.1.2    Other Intellectual Property Infringement

If you send us a request to take down content that infringes upon any other intellectual property rights (e.g., trademarks, patents, trade secrets, a right of publicity, etc.), your complaint or request should include:

  • The intellectual property you own that is being infringed;

  • A description of the content you believe infringes upon your intellectual property;

  • The website URL that contains or is associated with the infringing content; and

  • A short explanation of how the content infringes your rights.

 

9.1.3    Fake Accounts

If someone is impersonating you using a Chorus Connection account and you send us a request to take down that account, please include:

  • The email address of the fake account.

 

9.2    Next Steps

Once we receive a complaint, we will make best efforts to review the complaint as soon as possible. If you have provided all of the information above, we will promptly remove or block access to the content or the fake profile, and will send a notice to other relevant Users indicating that we have done so. We will terminate the accounts of any repeat infringers at our discretion.

 

9.3    Counter Notice

If you receive a notice that we have removed infringing or false content, and you believe that we have acted as a result of misidentification or error, you can lodge a Counter Notice by emailing us at support@chorusconnection.com. Any Counter Notice should include:

  • Your name, address, telephone number, and email address;

  • An identification of the material that we have taken down;

  • A statement under penalty of perjury that you have a good faith belief that the material was removed as a result of a mistake or misidentification;

  • A statement that you consent to the jurisdiction of the U.S. District Court for the federal district in which Chorus Connection Inc. operates, and that you will accept service of process from the complaining party or its agent in the event that a lawsuit is filed against you relating to such content; and

  • Your physical or electronic signature.

If we receive such a Counter Notice, we will put the removed content back on your profile, unless we first receive notice from the complaining party that it has filed a lawsuit or other action seeking a court order to keep you from engaging in the allegedly infringing activity.

10. DISCLAIMER

YOU UNDERSTAND AND AGREE THAT WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE SITE OR ANY THIRD-PARTY SERVICES OR OTHER SOFTWARE REFERENCED IN THIS AGREEMENT, ALL OF WHICH ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AVAILABILITY, ACCURACY, COMPLETENESS, SECURITY, COMPATIBILITY, RELIABILITY, OR OTHERWISE, WITH RESPECT TO ALL SUCH SOFTWARE.

WE AND OUR OFFICERS, DIRECTORS, REPRESENTATIVES, AGENTS, SERVANTS, COUNSEL, EMPLOYEES, CONSULTANTS, AND OTHER PERSONNEL AUTHORIZED TO ACT, ACTING, OR PURPORTING TO ACT ON OUR BEHALF (THE “CHORUS CONNECTION PARTIES”) DO NOT WARRANT THAT THE SITE WILL BE ERROR-FREE OR THAT DEFECTS WITH THE SITE WILL BE CORRECTED. MOREOVER, YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE AND ANY THIRD PARTY SOFTWARE ON THE SITE IS AT YOUR OWN RISK.

SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU. THIS PARAGRAPH GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.

11. LIMITATION ON LIABILITY

IN NO EVENT SHALL THE CHORUS CONNECTION PARTIES BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE).

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE LIABILITY OF THE CHORUS CONNECTION PARTIES IN ANY CIRCUMSTANCE EXCEED THE LESSER OF THE ACTUAL AMOUNT OF DIRECT DAMAGES OR THE AMOUNT OF FEES ACTUALLY PAID TO THE CHORUS CONNECTION PARTIES AND ATTRIBUTABLE TO THE SERVICES FOR THE TWELVE WEEKS IMMEDIATELY PRECEDING THE CLAIM DURING THE CURRENT TERM OF THIS AGREEMENT.

12. INDEMNITY

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Chorus Connection Parties from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from: (i) your use of and access to the Site; (ii) any User Content you post, upload, use, distribute, store, or otherwise transmit through the Site; (iii) your violation of any term of this Agreement; or (iv) your violation of any law, rule or regulation, or the rights of any third party.

13. TIME LIMITATION ON CLAIMS

You agree that any claim you may have arising out of or related to your relationship with us must be filed within one year after such claim arose; otherwise, your claim is permanently barred.

14. MODIFICATION

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice.

15. NOTICE

We may provide you with notices, including those regarding changes to this Agreement. Such notices may not be received if you violate this Agreement by accessing Chorus Connection in an unauthorized manner. You acknowledge that under this Agreement by using the Site you are deemed to have received any and all notices that would have been delivered had you accessed Chorus Connection in an authorized manner.

16. NO WAIVER

No delay, failure, or waiver of our exercise or partial exercise of any right or remedy under this Agreement shall operate to limit, impair, preclude, cancel, waive, or otherwise affect such right or remedy. Any waiver by us of any provision of this Agreement shall not imply a subsequent waiver of that or any other provision of this Agreement.

17. ENTIRE AGREEMENT

This Agreement sets forth the entire understanding and agreement between you and us as to the subject matter hereof, and supersedes any and all prior discussions, agreements and understandings of any kind (including without limitation any prior versions of this Agreement), and every nature between us. Except as provided for above, any modification to this Agreement must be in writing and must be signed by both parties.

18. ASSIGNMENT

This Agreement may be assigned in its entirety, without any consent, in connection with a merger, acquisition, corporate reorganization, bankruptcy, sale of all or substantially all of our assets, or any other change of control.

19. ARBITRATION & WAIVER OF CLASS ACTION

You and Chorus Connection Inc. agree to arbitrate any dispute arising from this Agreement or your use of the Site on an individual basis. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. YOU AND CHORUS CONNECTION INC. HEREBY EXPRESSLY WAIVE TRIAL BY JURY. You and Chorus Connection Inc. agree that: (i) any arbitration will occur in New York, New York; and (ii) the arbitration will be conducted confidentially by a single arbitrator, with limited discovery, and in the English language. Except as modified by this section, if the dispute is between Chorus Connection Inc. and a User, the arbitration will be conducted in accordance with the rules of American Arbitration Association for arbitration of consumer-related disputes, and if the dispute is between Chorus Connection Inc. and a Chorus, the arbitration will be conducted in accordance with Commercial Arbitration Rules of the American Arbitration Association. At your request, hearings may be conducted in person or by telephone. The arbitration will be conducted solely on the basis of documents Chorus Connection Inc. and you submit to the arbitrator, unless the arbitrator determines that a hearing or further discovery is necessary.

The arbitrator will render an award and decision within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.

Other than class procedures and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available to a court or other tribunal. THE PREVAILING PARTY IN ANY ACTION OR PROCEEDING TO ENFORCE THESE TERMS SHALL BE ENTITLED TO COSTS AND ATTORNEYS' FEES. THE ARBITRAL DECISION MAY BE ENFORCED IN ANY COURT. WHETHER THE DISPUTE IS HEARD IN ARBITRATION OR IN COURT, YOU AND CHORUS CONNECTION INC. WILL NOT COMMENCE AGAINST THE OTHER A CLASS ACTION, CLASS ARBITRATION OR REPRESENTATIVE ACTION OR PROCEEDING.

20. GOVERNING LAW

This Agreement shall be governed by the laws of the State of New York, without giving any effect to any conflict of law principles. You waive any objection based on lack of personal jurisdiction, place of residence, improper venue, or forum non conveniens in any such action.

21. FORCE MAJEURE

We shall not be held liable for any delays, failure in performance, or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including, but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorism, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe, or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

22. SEVERABILITY

If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation or any governmental agency, local, state, or federal, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of this Agreement shall not be affected.

23. NOTE TO INTERNATIONAL USERS

Chorus Connection is hosted in the United States. If you are an international User, please note that the United States may not have the same data protection laws as the country in which you reside. Through your continued use of the Site, you: (i) agree to the transfer of your personal information to the United States; and (ii) agree to our use of your personal information in accordance with our Privacy Policy.

24. CHANGES TO THIS AGREEMENT

As our company evolves, we may occasionally update this Agreement to make the language clearer, reflect new business practices, or for other reasons. We will keep this page updated with the latest version of the Agreement. We will also keep prior versions of the Agreement on file. Additionally, we will maintain a summary of changes to the Agreement on our website here. If there are ever material revisions to any of the Legal Documents, we will notify you via email or through a notification on the Site, and will require that you accept the revised Legal Documents to continue use of the Site. If you do not agree to the modifications to the Legal Documents, your sole remedy is to stop using the Site.

25. CONTACT US

To request a copy of a prior version of this Agreement, or for any other questions or concerns, please email us at support@chorusconnection.com, or you can reach us by mail at the below address.

MAILING ADDRESS

Attn: Support
Chorus Connection
157 Columbus Ave, 4th Floor
New York, NY 10023