Customer Success Stories

Why customers choose Chorus Connection to manage their choruses.

From Umpteen Chorus Management Solutions to One

The Indianapolis Symphonic Choir was going through two leadership transitions. Assistant Artistic Director and General Manager, Michael Davis, was looking for something positive for the chorus to focus on that could bring the umpteen pieces they were using to manage the chorus into one space. So, they got rid of their cocktail napkins, post-its, and Excel spreadsheets and implemented Chorus Connection.

Since their move to Chorus Connection, the chorus has seen these key benefits: spending more time on impactful and strategic matters, while spending less time on manual tasks, and enhancing their internal choral community.

Using Groups to Manage Umbrella Choral Organizations

The Choral Arts Society of Washington D.C. is an umbrella organization with several ensembles. Whitney McColley, Artistic Manager, uses Chorus Connection’s groups and email lists to organize what each ensemble needs to see and communicate only the information that each singer needs.

Since his time with the San Francisco Gay Men’s Chorus, Dan England has tried not one, not two, but three different chorus management solutions. Each time a new chorus management solution was implemented, the chorus eventually encountered unexpected challenges and needed to continuously reevaluate until finding their third and final solution, Chorus Connection.

Dan England says that Chorus Connection’s ‘stellar’ support outranks all other chorus management companies and since it’s implementation, the chorus has experienced:

• Quicker response times with Chorus Connection’s support team - answers within 24-48 hours

• A willingness to listen to customer requests and improve the product for the organization’s needs

• A system that is so easy to use, it doesn’t require much support

Streamlining Chorus Communications and Building Community

Kelly Beard was seriously struggling to communicate with the Susquehanna Valley Chorale. As Executive Manager of the chorus, Kelly found that her emails would consistently bounce back, singers wouldn’t receive the information they needed, and the chorus was frustrated with the inability to communicate effectively with each other.

After finding and implementing Chorus Connection, Kelly finally found relief. She no longer has to worry about her singers missing important information and her singers found the system incredibly easy-to-use.

Managing a Puzzle of Concert Rosters for a Symphonic Chorus

Jen Dilzell, Senior Manager of Choruses at the Boston Symphony Orchestra, had her hands full with managing several choral rosters at a time. Communications to rostered singers was managed using only spreadsheets and it was a challenge to make sure singers were getting the information they needed. When the Boston Symphony Orchestra founded a new ensemble, the Boston Symphony Children’s Choir, Jen knew that her team would need something more robust to manage their very large choral community.

After getting Chorus Connection, she was able to create an organized structure for shared concert materials, create roster email lists to contact the right people at the right time, and even heighten the sense of community within the organization.

The Missoula Community Chorus is no stranger to choir management solutions. They’ve tried everything from Excel, to Google Drive, to Microsoft Office, to all-in-one choir management solutions, until finally finding a home with Chorus Connection.

After implementing Chorus Connection in 2017, they saw:

• A 25% increase in user utilization of the choir management platform

• Enhanced musicianship from the chorus

• Reduced time spent on administrative tasks and a decreased need for support

• Streamlined communications and an added level of professionalism from the chorus leadership

Saving Time and Reducing Human Error

The Boston Gay Men’s Chorus was using a variety of tools to manage the chorus - from Access, to Excel, to good ol’ paper. Using these tools required a lot of staff time and human error occurred. Chorus Connection helped solve those challenges and created new opportunities for them.

A Case Study in Singer Self-Management

Mary Trigg, Executive Director of Princeton Pro Musica, was spending a lot of time answering singer questions and managing everything on paper. With Chorus Connection, the singers have started self-managing, Mary has been able to save time by managing everything online, and a huge weight has been lifted off her shoulders.